HEROES Consultancy and Training

By Miranda Arieh

“A Trauma Informed Way Of Being”

LIVE Immersive Training Day
10:00–16:00 | Live Online

Delivered by Miranda Arieh

Trauma-informed mental health educator and founder of HEROES Programme; a large-scale trauma-informed approach supporting services and adults living with the effects of complex trauma across the UK

Delivered to over 4,000 professionals

A powerful, experiential training for frontline staff

This full-day training is designed to support teams working with individuals who have experienced complex trauma.

It offers a deep, practical, and human approach to understanding behaviour, responding to distress, and building safer, more compassionate interactions across services.

Why this training matters

Many professionals are working with individuals whose trauma shows up in real time through distress, heightened emotion, or behaviours that can feel challenging to respond to.

Staff often report feeling:
  • overwhelmed by challenging behaviours
  • unsure how to respond without escalating situations
  • emotionally impacted by their work
  • lacking confidence in supporting distress
This training bridges that gap. Without the right tools, even the most skilled professionals can feel out of their depth in these moments.

What makes this training different

Led by lived experience

Deeply interactive and engaging

Rooted in real-world application

Warm, accessible, and human in delivery

Provides tools that can be used immediately

This is not just about understanding trauma. It’s about working with it, moment to moment.

Participants don’t just learn. They understand, feel, and apply.

“I learned more in one day than I have in over 20 years working in health and social care.”

Staff member – Bellbrooke Surgery, Leeds

Key learning outcomes

Participants will develop a deeper understanding of trauma
  • The impact of early experiences and conditioning
  • How beliefs and identity are shaped
  • A recovery-focused understanding of trauma
Recognise trauma responses
  • Fight, flight, freeze, and fawn
  • Understanding behaviour through a trauma-informed lens
  • Responding without escalation
Understand attachment in practice
  • Anxious, avoidant, and disorganised attachment styles
  • How these present in real interactions
  • Creating safety in relationships
Build regulation skills
  • Self-regulation techniques for staff
  • Co-regulation approaches for supporting others
  • Staying grounded under pressure

Practical tool included

The HEROES 3-Steps to holding a Trauma-Informed Conversation

An original, simple, practical structure that can be used across the whole organisation, from reception staff to clinicians

Validate → Reflect → Deepen → Carry out intended duties

This enables staff to:
  • communicate more effectively
  • reduce escalation
  • support emotional regulation
  • build trust and safety in interactions

“I just wanted to say that I’ve already used the 3 step framework with a patient who came in the day after the training and we moved swiftly through an exchange which I know would have escalated without this. Superb.”

Community Psychiatric Nurse – Bevan Healthcare

Who it’s for

  • NHS teams
  • Mental health professionals
  • Social care staff
  • Third sector organisations
  • Any service or individual working with trauma-affected individuals

Training format

  • Full-day session (10:00–16:00)
  • Live online delivery
  • Interactive and discussion-based
  • Includes experiential exercises and real-life examples

Testimonials

Miranda is the most engaging trainer I’ve ever encountered. Moving, entertaining, and deeply informative.”

GP – Central North Primary Care Network

“What a day. So interactive and emotive. I learned so much which I know will help me in my work.”

Patient Ambassador – Bellbrooke Surgery

“Inspiring, empowering, engaging and knowledgeable.”

Community Psychiatric Nurse – Bevan Healthcare

“I feel like I understand myself better and have more compassion for what others might be going through, especially when they are presenting with aggression. I feel more confident to handle situations which used to make me quake. This has been the best training I’ve been on since I started in my post.”

Volunteer – Yorkshire Dales National Park

“I learned more in one day than I have in over 20 years working in health and social care.”

Key Worker – Leeds Mind

Testimonials

This training is written and delivered

By Miranda Arieh

Founder and author of HEROES Programme
(Healing, Education and Recovery Of Emotional Strength)

Multi-award winning motivational speaker
Trauma-informed mental health educator
BBC radio presenter

Investment

£60 per person

Discounted group rate available for organisations booking 10 or more places (£45 per person) – please email for large group bookings.

Bespoke individual team bookings available on request

All participants will receive a full replay of the training, allowing them to revisit, refresh and integrate the learning in their own time.

Download brochure

Booking & enquiries

To reserve group places for larger teams or discuss a private training for your organisation:

Email: hello@mirandaarieh.co.uk
Telephone: 07932 676007

Book Now